Mildred

"I got my first haircut at Mildred’s a few days ago after doing an almost absurd amount of research (a good barbershop is about the hardest thing to find in Manhattan). Based on the reviews, I booked with Logan. I’m so glad I did. It was the best haircut I’ve had in, honestly, I don’t know how long. He walked me through what would actually work with my stubborn hair, then gave me a meticulous scissor cut that completely delivered. I left the chair genuinely feeling better about my appearance (that’s what a great barber does, right?). Nothing but great things to say about Logan and about Mildred’s."

"Had a great experience at the shop. Great hospitality. Sanford is the man. Very genuine, talkative, and a dope barber. He walked me thru my cut, explained what he was doing and why, then executed. I’ll make sure to book with him when I come back to visit. If you’re reading this make sure you book with him."

"I’m incredibly disappointed with the level of service I received from this barbershop. I booked my appointment six weeks in advance, expecting to be seen on May 31st. Shockingly, I received a call on May 30th at 4 PM informing me that the appointment was canceled because the barber was no longer available. When I asked whether another barber could accommodate me at the same time, I was told there were no alternatives. The only option offered was an appointment a full week later—without any consideration for my schedule or the fact that I had already waited several weeks. I even explained that I was flexible the entire day, and asked if there was any availability after 6 PM, since I work a standard 9-to-5 job. I was told no, in a very dismissive and unprofessional tone. Not only was no effort made to find a solution, but I never received an apology or any gesture of accountability for the last-minute cancellation. The tone of the conversation was cold and rude, and it was clear that customer service is not a priority for this business. In all my years, I have never encountered such poor treatment from a salon or barbershop. For a service-based business in New York City, this level of disregard for clients is simply unacceptable. I won’t be returning, and I will be sharing this experience widely. Customers deserve better—especially after waiting nearly two months for an appointment."